The City of Glens Falls Water and Sewer Department has sent out customer billing statements for the first quarter of the year. Payments can be made via USPS or paid online via the city website cityofglensfalls.com. Payments can also be made in person at City Hall, located at 42 Ridge Street, either at the controller’s window or the after-hours drop-box located outside the front doors of City Hall.
Failure to receive a bill due does not relieve the customer of their responsibility to pay this bill. Customers can always use the online payment tab on the city website to find your current balance, historical billing information and consumption.
The due date, for payment without incurring a late payment fee, is February 16th.
Please remember, all quarterly billing statements after this will be for 2023 and will reflect a 5% net increase with the main thrusts being an increase in costs with the new Biosolids Disposal process as well as the increasing costs of Electric and Natural Gas.
The 2023 increase averages $0.10 per day, $0.74 per week, under $4 per month, and approximately $38.72 for 2023. Over the last 10 years in the City of Glens Falls, based on the average usage of 20,000 gallons of water – not including sprinkler usage – the Water and Sewer Department fees have decreased nearly $100 per customer to not only meet but exceeds Department of Health (DOH) water standards for drinking water and DEC standards for wastewater management.
If you need assistance, the Low-Income Household Water Assistance Program (LIHWAP) can help. LIHWAP is a new drinking water and wastewater emergency assistance program funded through New York State. The amount of assistance is based on the amount of unpaid water and wastewater bills owed by the applicant. This assistance is targeted at low-income households and the income guidelines are very similar to the Home Energy Assistance Program. For more information, visit https://otda.ny.gov/LIHWAP.